Volunteer and Visitor Services Coordinator
Position: Volunteer and Visitor Services Coordinator
Supervisor: Executive Director
Employment Status: Full time, hourly, Non-Exempt
Regular Work Schedule: Sunday through Thursday 9 am -5:30 pm
The Volunteer and Visitor Services Coordinator shares responsibility for front desk operations and manages the Volunteer and special events program. This Operations team member reports to the Executive Director and provides administrative support to the all the Art Center’s departments through the coordination of the Volunteer Program and through support of the Richmond Art Center’s front desk and special event operations. This position is responsible for implementing volunteer, visitor services, and special events procedures, as well as supervision of volunteers and community service workers.
- Recruit, train and schedule volunteers in designated areas of Art Center’s operations.
- Update surveys, onboarding training materials, handbook, and volunteer database.
- Plan and host volunteer acknowledgement events.
- Collaborate with Art Center staff to update volunteer task descriptions and training materials and schedule volunteers on as needed basis.
- Regularly update, track and report on volunteer time statistics.
- Administer ProClass database system: Process various types of financial transactions (class and membership registrations, donations, and events fees) accurately and provide support for new class and event registrations, etc.
- Contribute and implement standard operating procedures for customer service program that will ensure a positive and informative engagement with RAC’s members, artists, instructors, stakeholders, volunteers, and the community at large.
- Answer telephone calls and emails that come to the front desk, as directed.
- Effectively manage ongoing correspondence to members, donors, volunteers, students, instructors and artists.
- In consultation with the Department Heads, support special events with setup requests, purchasing food, beverages, scheduling volunteers and other related duties.
- Work the Executive Director, assist with the support of donor cultivation and other development events.
Minimum Qualifications (Knowledge, Skills and Abilities)
- Bachelor’s degree preferred but not required.
- The ability to supervise and inspire volunteers to be effective in their roles – experience with volunteers desired.
- Familiarity with database and point-of-sale transaction concepts.
- Must be able to work Saturdays or Sundays (one day each weekend).
- Ability to work with minimal supervision; self-starter and independently motivated.
- Attention to detail and ability to organize data, tasks and projects.
- Demonstrated ability to manage and complete multiple tasks in a busy environment.
- People person, energized by face-to-face contact with others
- 2 or more years’ experience providing outstanding customer service; previous non-profit experience preferred.
- Experience managing programs or coordinating events preferred
- Excellent interpersonal skills in person, online and on the phone.
- High professionalism and work ethic, with a clear understanding of what it means to represent an organization to the public.
- Proficient in MS Word, Excel, Google Docs and registration database
- Must pass post-employment, criminal background check and reference inquiries.
- Must be able to lift 25lbs
- Must own a working, reliable vehicle and hold a current, valid CA driver’s license.
About the Richmond Art Center: A non-profit organization, the Richmond Art Center has provided nearly 80 years of excellence in arts education and exhibitions for the East Bay region. Housed in a 1951 vintage modern 25,000 sq. ft. facility, the Richmond Art Center is part of Richmond’s Civic Center Plaza. The Art Center offers an extensive schedule of exhibitions and art instruction program, presenting 14 to 16 exhibitions in four galleries and providing 50-60 art classes and workshops in six studios four times a year to 400-450 students each quarter, ages 5 and up of all skill levels. In addition, the Art Center provides afterschool art experiences to numerous schools and community centers. It has over 670 members, 150 volunteers, and 15 full-time and five part-time staff. The Center has an operating budget of over $1 million. To learn more about the Richmond Art Center, please visit our website: www.therac.org.
About the Operations Team: The four-employee Operations Team supports all other departments at the Center by providing facilities, event, and information systems support for the education and exhibition programs. The Operations Team is the face of the Art Center, since its staff provides customer service to visitors, students and volunteers. Through their work, the Operations staff is ideally positioned to learn about all aspects of event and exhibit planning.
How to Apply: Please send a resume, cover letter and three professional references to firstname.lastname@example.org
Deadline: OPEN UNTIL FILLED.
Compensation & Benefits: Full time – 40 hours a week. $17-18 per hour . Casual and supportive, but professional and productive environment. Vacation, sick and health benefits. NO CALLS PLEASE.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The Richmond Art Center is an Equal Opportunity Employer, drug free workplace.