Volunteer and Visitor Services Coordinator
Volunteer and Visitor Services Coordinator
Position: Volunteer and Visitor Services Coordinator
Supervisor: Deputy Director
FLSA Status: Non-Exempt
The Volunteer and Visitor Services Coordinator shares responsibility for front desk operations. This Operations team member reports to the Deputy Director and provides administrative support to the all of the Center’s departments through the coordination of the Volunteer Program and through support of the Richmond Art Center’s front desk and special event operations. This position is responsible for implementing volunteer, visitor services, and special events policies and procedures, as well as supervision of volunteers and community service workers.
1. Volunteer Program
– Expand the Center’s volunteer program:
– Recruit volunteers in target demographics
– Maintain and increase number of active volunteers
– Improve the organization, scheduling, and storage of volunteer information.
– Update and improve surveys, training materials, handbook, and database.
– In consultation with the Deputy Director, plan and host volunteer acknowledgement events.
– Collaborate with Center staff to update volunteer task descriptions and training materials.
– Liaise with community service groups to provide community members with opportunities to complete their needed supervised hours.
– Regularly update, track and report on volunteer time statistics.
– Provide volunteers for the various Center programs and initiatives.
2. Visitor Services
– Administer the Art Center’s ActiveNet database: Create new user accounts, complete all types of financial transactions and refunds accurately, create new class and event registrations, coupon codes, gift certificates, adjust membership details, etc.
– Support effective and efficient standard operating procedures for the front desk.
– Train and supervise volunteers supporting Front Desk operations.
– Document and double-check front desk transaction records including the artwork sale process.
3. Event Support
– In consultation with the Exhibitions Director, support receptions for opening and closing of exhibitions
– With the Development Coordinator, assist with the support of donor cultivation and other development events.
– With Deputy Director, assist in the purchasing and set up food and drink for Center-wide events
Minimum Qualifications (Knowledge, Skills, and Abilities)
– Bachelors degree preferred but not required
– The ability to supervise and inspire volunteers to be effective in their roles — experience with volunteers desired.
– Familiarity with database and point-of-sale transaction concepts.
– Must be able to work Saturdays or Sundays (one day each weekend).
– Ability to work with minimal supervision; self-starter and independently motivated.
– Attention to detail and ability to organize data, tasks and projects.
– Demonstrated ability to manage and complete multiple tasks in a busy environment.
– People person, energized by face-to-face contact with others
– 2 or more years’ experience providing outstanding customer service; previous non-profit experience preferred.
– Experience managing programs or coordinating events preferred
– Ability to write friendly, effective business messages for a variety of audiences
– Emotional intelligence and excellent interpersonal skills in person, online and on the phone.
– High professionalism and work ethic, with a clear understanding of what it means to represent an organization to the public.
– Proficient in MS Word, Excel, Google Docs and registration database
– Must pass post-employment, criminal background check and reference inquiries.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.
– Must be able to regularly lift up to 25lbs and climb an 8 ft ladder.
– Must own a working, reliable vehicle and hold a current, valid CA driver’s license.
– The noise level in the work environment is usually moderate
About the Richmond Art Center
A non-profit organization, the Richmond Art Center has provided nearly 80 years of excellence in arts education and exhibitions for the East Bay region. Housed in a 1951 vintage modern 25,000 sq. ft. facility, the Richmond Art Center is part of Richmond’s Civic Center Plaza and receives partial funding from the City of Richmond. The Art Center offers one of the most extensive schedules of exhibitions and art instruction programs in the East Bay, presenting 14 to 16 exhibitions in four galleries and providing 50-60 art classes and workshops in six studios four times a year to 400-450 students each quarter, ages 5 and up of all skill levels. In addition, the Art Center reestablished its Art in the Community program in 2012, providing afterschool art experiences to 17 schools and various community centers. It has over 670 members, 150 volunteers, and 13 full-time and five part-time staff. The Center has an operating budget of just over $1 million. To learn more about the Richmond Art Center, please visit our website: www.therac.org.
The Art Center is a dynamic arts organization that empowers and transforms individuals and the community through creative exploration, experience and education. We deliver exciting arts experiences to young and old alike, reflecting the diverse richness of our community.
About the Operations Team
The five-employee Operations Team supports all other departments at the Center by providing facilities, event, and information systems support for the education and exhibition programs. The Operations Team is the face of the Art Center, since its staff provides customer service to visitors, students and volunteers. Through their work, the Operations staff is ideally positioned to learn about all aspects of event and exhibit planning.
How To Apply:
Please send a resume, cover letter and three professional references and provide samples of business writing, grant writing and/or press releases to firstname.lastname@example.org
Compensation & Benefits
Full time – 40 hours a week. $17 per hour.
Casual and supportive, but professional and productive environment.
Vacation, sick and health benefits.
Deadline: Open until filled. NO CALLS PLEASE.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The Richmond Art Center is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.